Question 1

where do i pick up my campervan?

Accepted Answer

We are located just north of Atlanta at 4060 Royal Dr. NW Suite 104, Kennesaw, Ga 30144. The address is also included in your booking confirmation and the Guidebook

Question 2

what are the pickup and drop off times?

Accepted Answer

Pickup hours- 
Monday-Thursday 9am-2pm
Friday 8am-12pm if scheduled ahead of time. Contactless also available.
Saturday & Sunday- Contactless Pickup 9am-3pm
Return hours-
Monday-Thursday 9am-2pm
Friday 8am-12pm
Saturday & Sunday- Contactless Dropoff 9am-3pm
*Please reach out if you need special pickup hours and we will do our best to accommodate!*

To reduce waiting time on pick-up day, please make sure to specify your pick-up time during check-out! We know life throws you curve balls and our Pickup times may not work for you. Please reach out if so, and we will do our best to accommodate or offer you contactless pickup.

Question 3

i am running late for my drop off! what do I do?

Accepted Answer

First- get in touch with us! We may be able to accomodate. If we are not, our policy is as follows: Campervans returned after 3pm but before 7pm are charged a $75 late fee. If it is returned after 7pm, you will be charged an extra night.

Question 4

how far in advance do you recommend booking?

Accepted Answer

All trips must be booked at least 7 days in advance. We recommend booking at least 5+ weeks in advance to secure your van. If a van/camper is available, and its a last minute trip, contact us and we will do our best to make it happen!

Question 5

how old do i have to be to rent a camper van?

Accepted Answer

You have to be 25+ to rent a campervan.

Question 6

can i park my vehicle at your shop?

Accepted Answer

Absolutely! We have plenty of parking spaces available.

Question 7

do I have to read the guidebooks for my rental?

Accepted Answer

Yes! Reading the Guidebook allows you to be prepped and ready for your trip. It also gives you the ability to clarify any questions during pickup. The link to access it is included in the confirmation book! Please read !

If you are picking up on Saturday or Sunday, please remember that pickup is contact unless otherwise arranged. The Guidebook is going to be your main source of information on how to use the van!

Question 8

where can I find the rental contract?

Accepted Answer

Great Question! You can find the contract at the following link, as well as in your paperwork sent over to you when making a reservation.
https://www.livemorecampervans.com/termsofservice

Question 9

do you offer support while I am out on my trip?

Accepted Answer

Yes! We are available 7 days a week 8am-8pm for text support and M-F 8am-4pm for phone support unless there is an emergency. For assistance after hours and on the weekends, please text us first. For after hours emergencies, please call us and text us and be sure to leave a voicemail if we do not answer...and call us again! We will call you back ASAP.

Question 10

are one-way trips a thing?

Accepted Answer

Hopefully one day! but not at this time.

Question 11

do you allow use of the awning on the campervans?

Accepted Answer

Unfortunately, no. Insurance does not cover the awnings and they are expensive to replace ($3k-$5k). While the use of awnings is forbidden by most rental companies, we did allow the use of awnings in the past. After several mishaps, we have had to follow suit and forbid awning use. Please contact to discuss further if an awning is a must for your trip.

Question 12

can I book for just one night?

Accepted Answer

Unfortunately, no. We require a 3-night minimum April-September and on holidays and 2-nights the rest of the year for all of our rentals. You can book it for less, but will still be charged for the minimum. If there is a last minute opening for 2 days in the summer, please reach out and we will accommodate a 2-night rental if possible!

Question 13

can i bring my pup?

Accepted Answer

Glory has a strict no pet policy due to a severe allergy the owner has. Violation of this policy will result in complete forfeiture of your security deposit.

Pets are allowed in Outhaus with prior approval. There is no pet deposit or fee. We do ask that you return the van with no pet hair and bring your own linens. Our cleaning team charges an additional $150+ cleaning fee if the van is returned with signs of pet hair.

Question 14

is there a maximum amount of days i can rent for?

Accepted Answer

While you can rent for as long as you like, we would suggest considering a full build after 6 months :)

Question 15

how do i get a discount?

Accepted Answer

We offer 10% off when you book for over a week. If you are booking for more than 28 days, we offer a 15% off. These discounts are automatically applied at checkout. We also offer discounts to military, veterans, healthcare workers, and teachers. Please reach out via email or call us to get the secret code!

Question 16

how many miles are included? what if we go over?

Accepted Answer

We charge by the night and include 150 miles/night, which is cumulative for your entire trip (ex. 3 nights/4 days includes 450 miles). There is a .30/mile charge for additional miles which is automatically calculated and charged upon return.

Question 17

do the vans have bluetooth/aux plug?

Accepted Answer

Yes! All of our vans have a bluetooth compatible radio or an aux plug!

Question 18

oh no, i got into an accident! what now?

Accepted Answer

First- Get to a safe location and call the police. Your safety is our top priority. Make sure to obtain a police report, exchange insurance information with the 3rd party and take photos of the damages. Once everything is settled, please call us.

Question 19

can i go to canada and mexico?

Accepted Answer

You can go to Canada! but our insurance does not allow trips to Mexico.

Question 20

do i need to sleep in a campground?

Accepted Answer

While we believe a campground or federal land makes for the best campsite, you are welcome to use your discretion to park almost anywhere. Always check for "No Camping'' or "No Overnight Parking" signs. Our favorite places to stay when a campground is not an option are: Cracker Barrel, Hotels, Brightly lit Truck Stops, Rest Areas, Planet Fitness, and some Walmarts. Be respectful to your surroundings and as always, be sure to Leave No Trace.

Question 21

does the van stay warm in the winter?

Accepted Answer

All of our vans are insulated but just like a home, they will get cold. We can provide an indoor-safe propane heater by request. Warm Clothing is a must! *Wanda does have a heating system separate from the van's system, but requires shore power. Aspen does have an electric fireplace, but requires shore power.*

Question 22

how does the van stay cool in the summer?

Accepted Answer

All of our vans have ice cold dashboard AC. They also have a roof vent fan that allows you to crack a window for fresh air and cooler temps. Dexter, Whakaari & Artemis have an off-grid AC unit that is usable anywhere (please ensure you have sufficient battery before planning to do so). Wanda and Aspen also have AC units, but require shore power to operate.

Question 23

can i rent a campervan for a music festival or a burn?

Accepted Answer

No, these are no longer permitted.

Question 24

what about burning man?

Accepted Answer

Unfortunately, no. The fine sand is impossible to remove afterwards making Burning Man strictly forbidden, just like Mexico.

Question 25

do you deliver?

Accepted Answer

We do not offer delivery at this time.

Question 26

how does making a reservation work?

Accepted Answer

All reservations can be instantly booked online. 50% is paid to reserve while the other 50% is drafted 14 days before take-off. We do have a security deposit. This is charged 2-days before your trip which is 100% refundable.

Question 27

what is your cancellation policy?

Accepted Answer

Due to the high demand, we only offer refunds on cancellation within 72 hours of booking. If an emergency pops up and you want to change your reservation, please reach out to us and we will give give you a credit equal to your booking that does not expire!

Question 28

how does insurance work?

Accepted Answer

We require all renters to purchase insurance when booking your trip. When booking, you will be given options for 3 tiers of insurance. This covers the exterior of the vehicle and liability. If you would like to purchase additional coverage for the interior of the vehicle, you may also do so at checkout. Please read the details and choose the one that fits you best. This insurance coverage is provided by our partner- Outdoorsy.

*Important*- Although you are required to purchase insurance, this policy is supplemental to your personal policy. Outdoorsy requires that your personal Insurance Carrier be contacted first to cover damage. Damage not covered by your personal policy is then covered by Outdoorsy.
While this may seem unfair and redundant, this is because most insurance carriers will not cover the interior build out should a total loss apply. For example- if the vehicle itself is $60k and the build out is $80k and a total loss is experienced, your personal insurance coverage typically only covers the $60k replacement cost of the vehicle. This leaves you on the hook for the build out. This is where Outdoorsy's policy comes in and relieves you of liability. Please contact us with any questions.

Question 29

what happens if i break down?

Accepted Answer

It is imperative to our business that our vans aren't at a risk of breaking down. That being said, there is always a risk with any automobile. If you break down, please contact us immediately!

Question 30

do the vans have showers or toilets?

Accepted Answer

All vans have heated outdoor showers. Wanda and Aspen have heated indoor showers as well as toilets.

Question 31

what appliances can the van power?

Accepted Answer

The campervans run off a solar setup. While this is a good amount of power, it is to be used for small electronics such as cameras, ipads, laptops, phones, drones ect. Appliances with a large power consumption such as coffee pots, hair dryers, air fryers, instant pots, straighteners, or electric heaters/blankets are a no go. If you have any questions about this, please call us to verify and if your needed appliance is compatible, we will give written permission to use it during the trip. Ignoring this advice can cause extensive damage to the electrical system and is a fire hazard. For more on this, please refer to the guidebook. 
 
Note: These appliances can be used (one at a time) when plugged into a 30amp shore power outlet at campgrounds. Please confirm with us first if there is any confusion and we will confirm and ensure you do not damage the system.

Question 32

do I need hookups?

Accepted Answer

Campervans- No! All of the vans are solar powered. While these systems are sufficient for most, please be aware Mother Nature can have an effect on the power supply if rainy/overcast etc. Many plan for a few days "Off-grid" then a campsite with 30amp power to recharge. This is useful and recommended in situations like running the AC unit constantly due to hot temps etc. If you are interested in running large appliances in a Campervan, then please let us know and select campgrounds with a 30amp connection. Wanda does require shore power to use the AC.
 
Travel Trailers- Yes! Unless you are planning to Boondock in which case you will need to bring a generator. Please contact us for details.

Question 33

Do any of your vans come with a 2-inch receiver hitch?

Accepted Answer

Some of your vans do include a 2-inch receiver hitch! If you need one for your trip, reach out before booking so you can confirm availability and make sure you have the right setup.

Question 34

do you have cleaning fees?

Accepted Answer

We do not charge a cleaning fee. Instead of charging outrageous cleaning fees up front, we ask that the van interior is returned in the same condition it left in. If you do not have the time to clean it out, no worries! Our cleaning team will happily do so for a $100 charge. This may be more if the van is returned in terrible shape. More information on fees can be found in the rental agreement or by clicking terms of service at the bottom of the website.

Question 35

can I come look at the rental prior to my trip or booking?

Accepted Answer

Absolutely, if it is available. All of our rentals are typically out on trips, but if you have a flexible schedule and can visit upon its arrival from a trip, you are more than welcome to come check it out!

We also build all of our vans, so if a rental is not available to view, you can schedule a shop tour and view some of our builds in process to get a feel for the space.

Question 36

if I return the van early, will I get a refund?

Accepted Answer

Unfortunately, no. It is unlikely we are able to offer the van for rent for the early returned dates, therefore, we do not offer refunds for returning early. BUT we know you are going to love the experience and this won't even cross your mind :)

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general & build faqs

can I come by and tour the Live More HQ?

what are your hours of operation?

what model vans do you build out?

what do you offer other than Vans and van rentals?

is Live More Outdoors and Live More Campervans the same?

do you have ever have open houses where we can view the vans?

what are your current lead times to start my build?

how does purchasing my own custom van work?

do i bring my own van, or will you get one for me?

do you offer a warranty on your builds?

how much does it cost for you to build out a van?

how does financing work?

do you have any vans built for sale now?

how long does it take once you start my build?

i really like your Adventure Ready layouts, but want to switch around a few things. is that possible?

do you build any vans that aren't campers?

i started my own build, but i want someone to finish it for me. can you help?

how does payment work when buying a van?

I have a cargo trailer. Would you build it out for me?

is there a way to build a van that fits more than 2 people? 5 people?

does the van come with a manual?

Is your build consultation free?

when are you launching teardrop trailers?

rental faq