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rental and custom build faqs
got a question? we're here to answer. if you don't see your question here, drop us a line
rental faq
where do i pick up my campervan?
We are located at the foothills of the Applachian Mountains just 30 minutes north of Atlanta at 200 Turner Blvd Suite 200 Ball Ground, Georgia 30107. The address is also included in your booking confirmation.
what are the pickup and drop off times?
We know life throws you curve balls, so we offer flexibility! You can pick up or drop off your campervan anytime between 9am-4pm.
what if i am running late and drop off later than 5pm?
Camper vans returned after 4pm but before 9pm are charged a $50 late fee. If it is returned after 9pm but before midnight, you will be charged an extra night. After midnight, forfeiture of deposit may occur.
how far in advance do you recommend booking?
All trips must be booked at least 24 hours in advance. We recommend booking at least 3 weeks in advance. If a van is available, and it is not 24 hours in advance, contact us and we will make it happen!
are one-way trips a thing?
We do not offer one-way trips.
can I book for just one night?
No, we require at least 2-night minimum for Ruby and Echo and a 3-night minimum for Forest. You can book it for less, but will still be charged for the minimum.
is there a maximum amount of days i can rent for?
While you can rent for as long as you like, we would suggest considering a full build after 6 months :)
is there a discount for long trips?
Absolutely. We offer 10% off when you book for over a week. If you are booking for more than a month, we offer 25% off. Please contact us for extended trips and we will accommodate you to the best of our ability.
how many miles are included? what if we go over?
We include 150 miles a day, which is cumulative for your entire trip (ex. 3 nights/4 days includes 600 miles). There is a .25/mile charge for additional miles.
what happens if i get into an accident?
First- Get to a safe location and call the police. Your safety is our top priority. Make sure to exchange insurance information with the 3rd party and take photos of the damages. Once everything is settled, please call us. We will do our best to help you and get you back to your trip.
can i go to canada and mexico?
You can go to Canada! but our insurance does not allow trips to Mexico.
do the vans have bluetooth/aux plug?
Yes! All of our vans have a bluetooth compatible radio or an aux plug!
do i need to sleep in a campground?
While we believe a campground or federal land makes for the best campsite, you are welcome to use your discretion to park almost anywhere. Always check for "No Camping'' or "No Overnight Parking" signs. Be respectful to your surroundings and as always, be sure to Leave No Trace.
how do i stay warm in the winter?
All of our vans are insulated and have kept our renters comfortable in cold temps. We provide a 20-degree rated Sherpa comforter during the winter months. By request, we can provide an indoor-safe propane heater. Please note- the vent fan must be running and set to outtake during use.
how do i stay cool in the summer?
All of our vans have ice cold dashboard AC. They also have a roof fan and two battery powered personal fans over the bed for more air flow!
how old do i have to be to rent a camper van?
typically, you have to be 25 to rent a campervan from us. if you are over 21 but under 25, please email us and we may have an option for you!
will you deliver the camper van to me?
We do not offer delivery at this time.
how does making a reservation work?
All reservations can be instantly booked online. 50% is paid to reserve while the other 50% is drafted 14 days before take-off. We do have a security deposit. This is charged 2-days before your trip which is 100% refundable.
what is your cancellation policy?
Due to the high demand, we only offer refunds on cancellation within 72 hours of booking. If an emergency pops up and you want to change your reservation, please reach out to us and we will give give you a credit equal to your booking to use within 1 year.
how does insurance work?
We require all renters to purchase insurance when booking your trip. When booking, you will be given options for 3 tiers of insurance. Please read the details and choose the one that fits you best. If you are under 25, but over 21, please call so we can write you a custom policy.
do you allow pets?
We do allow dogs to accompany you on your adventure! We do ask that you return the van with no pet hair. We do charge an additional $75 cleaning fee if the van has pet hair.
what happens if i break down?
It is imperative to our business that our vans aren't at a risk of breaking down. That being said, there is always a risk with any automobile. If you break down, please contact us immediately. We will make sure you are taken care of and in a hotel if the van needs to be fixed in a shop.
custom build faq
how does purchasing my own custom camper van work?
Please click the buy tab in the menu, then read the purchase process for our complete guide to purchasing a van! Once you are ready, contact us and we will nail out the details and get you in your own custom campervan asap!
what model vans do you build out?
At this time, we build out just about any type of van! The price varies depending on the style of van.
how much does it cost for you to build out my van?
The price varies on the type of van and the customizations you choose. It can cost anywhere from $15k-$55k. This does not include the cost of the van.
can i finance the van and/or buildout?
Yes! We offer financing through our partner, Hearth. Please contact us for more details.
do you have any vans built for sale now?
Not at this time. Our model vans typically presale at the start of the build out. Contact us for more information on model vans. We do have spots open for our custom builds as well.
how long does it take to build a van?
Our build times for custom smaller conversions take about 5-7 weeks. For larger custom conversions our build times can take up to 6-10 weeks depending on the complexity of the build.
i started my own build, but i want someone to finish it for me. can you help?
Yes! We can finish your van build for you. Price will depend on customizations and the work already completed. Please contact us for more information!
how does payment work when buying a van?
We accept wire transfers, checks, or cards ( processing fees may apply). Financing is also available. We require 10% down to get you on the schedule. Once you drop off the van, 50% is then put down. The remaining 40% is due at pickup!
do you offer a warranty on your customs?
Yes! All work performed by Live More is under an 18 month warranty. Accessories such as fans, fridges, and electrical items are subject to the manufacturers warranty and we are here to assist with that.
is there a way to build a van that fits more than 2 people?
Yes! We do offer builds that will seat and sleep up to 4 people if desired. You can check out our rental van, Forest for more photos of this model.